Please contact us only via the support email below. Do not use social media or personal email addresses.
Including “Orusuban” and whether you are writing about the parent or child device in the subject helps. Replies may take a few days while we review your message.
This address is a dedicated Gmail inbox for support. You can also reach it from the App Store support URL.
Parents can delete their account in the app under Settings → Account → Delete Account. After Sign in with Apple verification, data is deleted. If that is not possible, email us with “Account deletion request” in the message.